FAQs

Q: DO YOU SHIP INTERNATIONALLY?
A: Yes I ship worldwide. Please be aware that because of COVID-19 shipping has been delayed immensely. Domestic orders can take anywhere from 1-2 months and International orders can take up to 2-6months. Only purchase if you are serious and can wait.

 Please see COVID shipping delay updates:

  •  At this time I am currently NOT shipping to the UK due to the new Brexit/VAT laws. I will be working to see if I can come up with a workaround. 

Q: CAN I COMBINE MY ORDER IF I MADE MULTIPLE ORDERS AT DIFFERENT TIMES?
A: Yes as long as you make a note on your order. You can write, “Combine Shipping.” I will refund you extra shipping cost once your items have been sent.

***Please Note: Once I send your orders I cannot retrieve that to send them out together. Thus you will be charged for shipping for your other items. Do let me know ASAP if you make multiple orders.

Q: SOMETHING IS WRONG WITH MY ORDER, MISSING AND OR WRONG ITEM. WHAT DO I DO?
A: First off I apologize as I am bound to make mistakes. 

-Wrong or Missing Item in Package: Please contact me via email: thenicenoona@gmail.com or go to my CONTACT page and fill that out with your Name, Email, Order # and inquiry. Also include a photo of your order if possible. 

-Package says delivered but never received it: Unfortunately once I send your package to the post office I am no longer responsible for lost, stolen, damaged packages during transit. You may go to the USPS site and file a missing package and or call your local post office. 

***Please Note:  I do not issue refunds. I try my best to make sure you are satisfied with your order. Do email me if you have questions. 

Q: DO YOU HAVE INSURANCE FOR ORDERS?
A: All International orders will come with insurance. 

Q: I PURCHASED A PRE-ORDER PIN AND AN IN-STOCK PIN. DO I HAVE TO WAIT TILL THE PRE-ORDER PIN GETS TO YOU BEFORE I RECEIVE MY INSTOCK PIN?
A: Yes. I will not ship your items until I received the pre-ordered pins even if you have an in-stock item with your order. It will save on shipping costs. If you would like to have have your in-stock pin shipped to you first please make a separate order. Just note that you will be responsible for shipping costs if you separate your order.

Q: WHAT IS A PRE-ORDER?
A: A pre-order is an item that is bought before it is made to help raise funds and get the pin in production or simply get the pin made. It also guarantees the buyer a Standard Grade Pin. The process may take weeks/months depending on how much is needed to get funded. Please see PIN STATUS page to see new updates. 

***Please Note:  Do not purchase pre-order pins if you are unable to wait for the completion of the item. It may take anywhere from 1-3months for the item to get funded, sent for production, sent to me for inspection and packaged to send out to you. Pins are handmade and best not to rush production. I would advise to wait for the in-stock pins to be posted on my shop.

Q: WHAT IS THE DIFFERENCE BETWEEN STANDARD GRADE, B GRADE, C GRADE AND SECONDS GRADE PINS?
A: Please see Pin Grading tab for full details.